How Is a Chip Card used at POS
During the transition to chip, customers are being told to swipe their card as they normally would and follow the prompts. If the terminal is chip-enabled, it will prompt them to insert it instead. If you have chip-enabled terminals and you see that your customer has a chip card, you can tell them to insert their card for a chip transaction. These basic steps will help your customers pay successfully in your store:
- The customer should insert their card with chip toward terminal, facing up. The chip card should not be removed until the customer is prompted.
- The customer will provide their signature or PIN as prompted by the terminal. Some transactions may not require either.
- When the terminal says the transaction is complete, the customer can remove their card.
- If the customer has questions, remind them to follow the prompts on the terminal and leave their card inserted until prompted to remove.