During the transition to chip, customers are being told to swipe their card as they normally would and follow the prompts. If the terminal is chip-enabled, it will prompt them to insert it instead. If you have chip-enabled terminals and you see that your customer has a chip card, you can tell them to insert their card for a chip transaction. These basic steps will help your customers pay successfully in your store:
- The customer should insert their card with chip toward terminal, facing up. The chip card should not be removed until the customer is prompted.
- The customer will provide their signature or PIN as prompted by the terminal. Some transactions may not require either.
- When the terminal says the transaction is complete, the customer can remove their card.
- If the customer has questions, remind them to follow the prompts on the terminal and leave their card inserted until prompted to remove.