April 11, 2017

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MobileBytes Labor Cost Reporting

MobileBytes POS now supports reporting of labor cost into categories. This allows restaurants to track labor separately for people working in broad categories. A simple example would be FOH and BOH. In the MB POS backend under locations, you’ll see a new “Labor Categories” option. This is where you create categories and assign job types. You can also assign a fixed cost value to account for salaried managers.

 

In the Labor Summary report, you’ll now see your labor reported by category.

 

March 25, 2015

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MobileBytes - Restaurant POS

MobileBytes: Waitlist Management and CRM Tool, Fully Integrated POS

MobileBytes is a mobile POS solution that finally addresses many special needs within the restaurant environment.  POS has traditionally only covered operational procedures for POS functionality, but MobileBytes understands the need to add in functions like a fully integrated loyalty program, online ordering and waitlist management with guest notification. 


We have all been to or worked at a restaurant that used a traditional pager system.  Guest would come to the host stand, they would be put on a waitlist and then handed a pager. 


First off, pagers get banged up and aren’t exactly “hygienic,”  plus they require a significant investment up front and aren’t cheap to replace when they’re damaged or stop working. 


More recently, an abundance of apps have flooded the market that can manage a waitlist and then text the guest to their smartphone when a table is ready. These apps have been a welcome advancement, but now imagine a technology that is fully integrated and a part of your POS system. 


With MobileBytes, restaurants have an iPad terminal at the host stand with the waitlist and the table map. When a new guest arrives, the guests’ name and cell number are taken along with party size and then they’re given an estimated wait time.  The system texts them that they are on the waitlist and their anticipated wait time. 


Meanwhile, the names on the list are available and employees can see exactly how long they have been waiting.  So, when Mr. Jones comes up and says, “I’ve been waiting 30 minutes” the host can see in the system they’ve only been waiting ten minutes.


Once their table is ready, a host can simply tap the name on the iPad and hit send. From there they receive a text to come to the host stand.  The host then picks up that name on the waitlist and drags it on the screen to the table where they will be assigned.  That way, then when the server picks up the table that they have been assigned, they already know the guest’s name and can address them personally. 


From there, MobileBytes offers the opportunity to continue to build out that customer profile, keeping guest notes and order history.  It’s a terrific way to keep loyal customers coming back!

Want more info? Contact us today 480-603-3020.

January 28, 2015

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Patronpath Online Restaurant Ordering: Make it work for you!

Patronpath Online Ordering–a success story

A local Mexican eatery has an impressive track record of strong carry-out sales, making up about 25% of overall business. As part of this owner- operated family business, the owner notes, “We saw things trending in the way of doing more online and we wanted to make ordering online more convenient for the many customers who prefer ordering online versus by phone.”

Armed with the desire to improve business operations and an understanding of how online ordering could bring a new level of convenience to their customers, all they needed was a set of partners to help make it happen.

Micros POS and Patronpath Online Ordering

As their established preferred POS provider, Copperstate Restaurant Technologies guided this client towards Patronpath. “We usually recommend Patronpath to all of our MICROS customers due to its ease of installation and professional appearance.”

According to the client, “We considered adding online ordering to our business for some time before implementing it in the fall of 2013. Our carryout business has always been a significant part of our sales – whether people come in to order takeout or place their order over the phone. However, we saw that people are trending toward doing more things from their computers and smartphones. We want to make ordering online as convenient as possiblefor our customers. We took this opportunity to unify the database across all six of our locations and decided to integrate Patronpath and Micros POS to bring our customers online ordering.” See online ordering in action.

January 13, 2015

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MobileBytes: Your Tablet Based POS System Just Got Better

MobileBytes POS is the newest addition to our suite of restaurant technology products.  MobileBytes answers the call of mobile, cloud-based technology, all at a friendly price-point.

MobileBytes is backed by an incredible development team who have already worked in most features required for everything from fast food to full table service to high-volume bars.  This aggressive company is continually advancing the product and by incorporating the suggestions and requests from the current user base as well as informed industry experts.  As of January 12th, an array of new reporting features were released including:

  • Increased Date Ranges:  Allowing report queries to reach back years into the past for comparative analysis of sales and labor data
  • Filtering:  Getting reports was already easy, but now you can filter by additional criteria including per staff member
  • Exporting:  All reports can now be exported to .PDF and .CSV with the click of a button, making it easier to send data to book keepers, partners, etc…
  • Simplified Drill Down:  You can now easily take reports down to the check detail level through Transaction Detail and Ticket Summary reports.

New features are being added all of the time and we’re so proud to be representing MobileBytes.  For more information, contact sales@wearecopperstate.com.

November 18, 2014

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Cloud Based POS: MobileBytes Benefits Increase Efficiency

It’s a busy night in your restaurant–every table is full and the kitchen is getting orders out in a timely manner and customers are happy. Then it hits–a POS nightmare! Your POS system, while sleek, portable and iPad based, is backing up and malfunctioning. And customers who previously were sipping on a final glass of wine with a smile on their faces are now starting to get very angry. Time is ticking.

Here’s the root of your problem–if you don’t have MobileBytes as your POS software, then you don’t have multi-threading capabilities.

During high volume times, systems without multi-threading begin to slow, and sometimes even grind to a halt. It’s kind of like a freeway system. In a busy city full of people trying to get various places, a two lane road during can cause a major traffic jam during peak travel times. With multi-threading, it’s like adding unlimited additional highways, byways and streets, with effective traffic direction, to get everyone (and the data requests in your MobileBytes system) to their destinations as quickly and efficiently as possible.

So what does this mean for you? MobileBytes is a more reliable system with constant up-time and minimal failure points. One of our clients is a busy bar on Mill Avenue in Tempe and during an ASU game they had eight devices running at once–with no problem. Most other iPad based systems would have lagged to a halt because they’re not built on an architecture that takes advantage of multi-threading.

Convinced you need a quote? Contact us for more info.

November 13, 2014

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Fingertip Reader Time Clocks Ensure Accuracy, Saves Money

Looking for an easy and inexpensive way to ensure accuracy and diminish employee fraud through the time clock system?

Look no further than the finger tip reader offered by MICROS. This integrated fingertip reader is an add-on product to your baseline POS system. The fingertip reader allows employees to clock in and out using their thumb print as an identifier. For a one time payment of $120 you can save yourself headaches and potentially a lot of money.

With the MICROS system, you can set parameters for your staff’s clock-in and clock-out times, giving them a window of time so that they’re not clocking in early and draining the clock, or showing up late. Both of these exceptions would require manager override, making employee performance issues easier to identify and address. With a fingertip reader, it ensures the identity of the person who is clocking in and it completely eliminates employees clocking each other in. Labor is a major restaurant expense so helping to control it with our labor management software and biometric reader puts money back on your bottom line.

Contact us for a quote on installation so we can save you time and money today!!