MobileBytes is a mobile POS solution that finally addresses many special needs within the restaurant environment. POS has traditionally only covered operational procedures for POS functionality, but MobileBytes understands the need to add in functions like a fully integrated loyalty program, online ordering and waitlist management with guest notification.
We have all been to or worked at a restaurant that used a traditional pager system. Guest would come to the host stand, they would be put on a waitlist and then handed a pager.
First off, pagers get banged up and aren’t exactly “hygienic,” plus they require a significant investment up front and aren’t cheap to replace when they’re damaged or stop working.
More recently, an abundance of apps have flooded the market that can manage a waitlist and then text the guest to their smartphone when a table is ready. These apps have been a welcome advancement, but now imagine a technology that is fully integrated and a part of your POS system.
With MobileBytes, restaurants have an iPad terminal at the host stand with the waitlist and the table map. When a new guest arrives, the guests’ name and cell number are taken along with party size and then they’re given an estimated wait time. The system texts them that they are on the waitlist and their anticipated wait time.
Meanwhile, the names on the list are available and employees can see exactly how long they have been waiting. So, when Mr. Jones comes up and says, “I’ve been waiting 30 minutes” the host can see in the system they’ve only been waiting ten minutes.
Once their table is ready, a host can simply tap the name on the iPad and hit send. From there they receive a text to come to the host stand. The host then picks up that name on the waitlist and drags it on the screen to the table where they will be assigned. That way, then when the server picks up the table that they have been assigned, they already know the guest’s name and can address them personally.
From there, MobileBytes offers the opportunity to continue to build out that customer profile, keeping guest notes and order history. It’s a terrific way to keep loyal customers coming back!
Want more info? Contact us today 480-603-3020.