This is the first in our employee profile series. Meet Ariel Cortez Parra, Director of First Impressions for Copperstate!
What is your favorite part of your job?
I enjoy doing collections. I find it rewarding to receive collection checks in the mail, because I perceive it as gratification on my end. I also enjoy helping customers on their needs. I am always one to handle and issue with a sense of urgency.
What is a typical day for you?
A typical day, is following up with status of payments from my collection list, along with accounts receivable, invoicing service orders and renewal of service agreements.
Why do you like working with Copperstate Customers?
I like working with the customers because, I enjoy helping others in need and/or currently experiencing issues. In when I’ve helped them, I feel I have accomplished an important aspect of my job. That aspect is a successful customer service level standpoint.
What are your future goals with the company or in your future?
My future goal is to learn and take in as much as I can. I also hope to grow within this company and become a great asset in other departments, if needed. Also, to improve and add to my current skills gained throughout my years in the workforce.
What is one skill you want to learn to enhance your contributions to the job?
I want to learn and understand our current products, because I would be able to assist not only our current customers, but our potential customers as well.