May 7, 2015

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MICROS: Past, Present and Future

Ever wondered how the modern day restaurant POS system started out as a simple cash register and has morphed into the powerhouse that it is today? Tracking inventory, time clocks and so much more? Check out this very informative and fun video that looks at the history of MICROS and the future.

Just click the skip button below to start the video

April 28, 2015

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Employee Profile: Brittany Payne

 Here’s a little more insight into the mind of one of our sales greats, Brittany Payne!

  1. What is your favorite part of your job? The variety of the work I do. I am able to work with every internal department at Copperstate and assist each customer from their first day throughout a long, beneficial relationship.
  2. What is a typical day for you? There is never an opportunity to begin a task and finish it without interruption. My day is controlled chaos, and multi-tasking is a must. When a sale comes in, it needs to be entered, distributed, purchased, received, racked, invoiced and SO MUCH MORE!
  3. Why do you like working with Copperstate Customers? They chose us to make their vision a reality, so there is a great deal of pressure on us to deliver. I’m competitive, so a win for them is a win for me.
  4. What are your future goals with the company or in your future? To take on roles I enjoy because that’s when you do your best, resulting in internal and customer benefit.
  5. What is one skill you want to learn to enhance your contributions to the job? I have to remember not to take things personally, and I could improve on that. It’s not a perfect world and it’s our responsibility to offer solutions to customers that might have been burnt in the past.

 

April 22, 2015

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MyMICROS Troubleshooting Tips

Having trouble logging into MyMICROS? Here’s a step by step guide for work arounds with fixes for common Micros issues.

To download this as a printable document with images, click here!

April 21, 2015

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Employee Profile: Ariel Cortez Parra

Ariel Cortez-Parra (2)This is the first in our employee profile series. Meet Ariel Cortez Parra, Director of First Impressions for Copperstate!

What is your favorite part of your job?

I enjoy doing collections. I find it rewarding to receive collection checks in the mail, because I perceive it as gratification on my end. I also enjoy helping customers on their needs. I am always one to handle and issue with a sense of urgency.

What is a typical day for you? 

A typical day, is following up with status of payments from my collection list, along with accounts receivable, invoicing service orders and renewal of service agreements.

Why do you like working with Copperstate Customers?

I like working with the customers because, I enjoy helping others in need and/or currently experiencing issues. In when I’ve helped them, I feel I have accomplished an important aspect of my job. That aspect is a successful customer service level standpoint.

What are your future goals with the company or in your future?

My future goal is to learn and take in as much as I can. I also hope to grow within this company and become a great asset in other departments, if needed. Also, to improve and add to my current skills gained throughout my years in the workforce.

What is one skill you want to learn to enhance your contributions to the job?

I want to learn and understand our current products, because I would be able to assist not only our current customers, but our potential customers as well.

April 15, 2015

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EMV Technology: What You Need To Know

EMV TechnologyWith the October rollout of EMV Technology for retailers and merchants much has been publicized about compliance and the shift of liability on to retailers for accepting fraudulent cards instead of the card issuers themselves. The most important thing to note–after October 15 the liability will shift to the merchant if fraud takes place at your establishment. However, two important pieces must be considered–1) you are liable if you do not upgrade your hardware to EMV compatible technology AND 2) you are liable if the fraudster uses a stolen card that has an EMV chip and you process it via the swipe method.

So what does that mean? Well it’s going to take a long time for EMV cards to roll out nationwide from card issuers. In fact, estimates say it could be well into 2018 before 96% of cards are EMV compatible. So from that respect, you have some time to get compatible. And also, remember that small restaurants are usually not hot beds of fraudulent activities by crooks. So though it it possible for someone to use a stolen card at your restaurant, and eventually you will bear the liability, it may not be for thousands of dollars. However, if it happened frequently the dollars could indeed add up, so it is well worth it to spend a few hundred dollars to upgrade your hardware to EMV technology.

American Express is offering merchants $100 gift cards right now to get them motivated to upgrade their systems. More details about that promotion by clicking here.

Need more information on this topic? Give us a call–we are happy to walk you through the ins and outs and answer any questions you might have about EMV technology and how it might affect your small business.

April 7, 2015

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Customer Service Separates Us From the Pack

It warms our hearts and souls when we get positive feedback from our clients. We take customer service incredibly seriously and so when a compliment is paid, we like to share it! Not all POS System companies in Phoenix are created equal.


Front of the House Manager, Sean from Black Bart’s Steakhouse said, “I’d like to thank you and your team at Copperstate for a great product and phenomenal customer service. Having a POS in house has made a lot of things smoother. My serving team has adjusted very well to the new system, even those who were working with hand written tickets for years. It has also made my job easier with tracking sales for both servers and items.”


It was our pleasure to serve you and your team Sean! Looking for this level of happiness? Contact us today to upgrade your current system or learn more about what we offer.

March 31, 2015

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Copperstate Restaurant POS Systems

From the Field: Happy Copperstate Customers Abound!

We love sharing the good news–especially when it’s a customer who is raving about Copperstate! Here’s a quick Q & A we did with very satisfied client Paul Hills, GM of the Holiday Inn and Suites Scottsdale Airpark North. Thanks Paul!

 

Has Copperstate ever done anything that was above and beyond for you?  If so, can you share a few words on what it was?
Yes, we communicated the urgency for a Micros POS at our property with and interface to our Opera PMS.  Copperstate was able to work within the expedited time table we needed to open our restaurant. 

 

How much do you rely on Copperstate for the success of your business?
This was the first Micros install for all managers involved on this property.  It was overwhelming to begin, but Copperstate was able to offer suggestions and recommendations in areas where we had little experience.  In many cases, these suggestions and recommendations are the very reason for our current success.

 

Are you glad that Copperstate is your POS provider?  Why or why not?
We are excited with our Copperstate partnership because of the support we have received with regards to installation, interface integration, and technical support for day to day questions that arise during operations.