October 28, 2015

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Infographic of EMV Chip Cards and The Future of Payments

The infographic below was created by the EMV Connection (http://www.emv-connection.com)  and was designed to answer the key questions surrounding the U.S. migration to EMV chip cards for payment. This infographic will help merchants understand:

 

  • What the chip migration is and when it will happen
  • The security features of EMV chip cards
  • What will change for the consumer
  • How the payment process works with chip cards

Click Here to Download PDF Version.

Infographic–EMV-Chip-Cards-The-Future-of-Payments (1)

October 26, 2015

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How Is a Chip Card used at POS

During the transition to chip, customers are being told to swipe their card as they normally would and follow the prompts. If the terminal is chip-enabled, it will prompt them to insert it instead. If you have chip-enabled terminals and you see that your customer has a chip card, you can tell them to insert their card for a chip transaction. These basic steps will help your customers pay successfully in your store:

 

  • The customer should insert their card with chip toward terminal, facing up. The chip card should not be removed until the customer is prompted.
  • The customer will provide their signature or PIN as prompted by the terminal. Some transactions may not require either.
  • When the terminal says the transaction is complete, the customer can remove their card.
  • If the customer has questions, remind them to follow the prompts on the terminal and leave their card inserted until prompted to remove.

May 14, 2015

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New Feature: MICROS Email Receipt System, Now Available

Great news for MICROS customers who have the RES 3700 system. MICROS is now offering an add-on currently for RES 3700 systems only, which allows the system to email a customer’s receipt to them upon check closing. 

This new add on also includes back end features as well, such as being able to BCC email addresses, for archiving of receipts to an email address in case a customer calls back a few days later and needs the email to be resent. This feature also offers numerous website integration’s and 3rd party applications that can parse the email address info into other CRM or marketing system.  

It can also keep its own .csv file of all the email addresses if you wish to manually import these into your marketing software or email campaign.

Want more information on how to add this feature to your business? Contact our sales team today at 480-602-3020.

May 7, 2015

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MICROS: Past, Present and Future

Ever wondered how the modern day restaurant POS system started out as a simple cash register and has morphed into the powerhouse that it is today? Tracking inventory, time clocks and so much more? Check out this very informative and fun video that looks at the history of MICROS and the future.

Just click the skip button below to start the video

April 15, 2015

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EMV Technology: What You Need To Know

EMV TechnologyWith the October rollout of EMV Technology for retailers and merchants much has been publicized about compliance and the shift of liability on to retailers for accepting fraudulent cards instead of the card issuers themselves. The most important thing to note–after October 15 the liability will shift to the merchant if fraud takes place at your establishment. However, two important pieces must be considered–1) you are liable if you do not upgrade your hardware to EMV compatible technology AND 2) you are liable if the fraudster uses a stolen card that has an EMV chip and you process it via the swipe method.

So what does that mean? Well it’s going to take a long time for EMV cards to roll out nationwide from card issuers. In fact, estimates say it could be well into 2018 before 96% of cards are EMV compatible. So from that respect, you have some time to get compatible. And also, remember that small restaurants are usually not hot beds of fraudulent activities by crooks. So though it it possible for someone to use a stolen card at your restaurant, and eventually you will bear the liability, it may not be for thousands of dollars. However, if it happened frequently the dollars could indeed add up, so it is well worth it to spend a few hundred dollars to upgrade your hardware to EMV technology.

American Express is offering merchants $100 gift cards right now to get them motivated to upgrade their systems. More details about that promotion by clicking here.

Need more information on this topic? Give us a call–we are happy to walk you through the ins and outs and answer any questions you might have about EMV technology and how it might affect your small business.

March 25, 2015

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MobileBytes - Restaurant POS

MobileBytes: Waitlist Management and CRM Tool, Fully Integrated POS

MobileBytes is a mobile POS solution that finally addresses many special needs within the restaurant environment.  POS has traditionally only covered operational procedures for POS functionality, but MobileBytes understands the need to add in functions like a fully integrated loyalty program, online ordering and waitlist management with guest notification. 


We have all been to or worked at a restaurant that used a traditional pager system.  Guest would come to the host stand, they would be put on a waitlist and then handed a pager. 


First off, pagers get banged up and aren’t exactly “hygienic,”  plus they require a significant investment up front and aren’t cheap to replace when they’re damaged or stop working. 


More recently, an abundance of apps have flooded the market that can manage a waitlist and then text the guest to their smartphone when a table is ready. These apps have been a welcome advancement, but now imagine a technology that is fully integrated and a part of your POS system. 


With MobileBytes, restaurants have an iPad terminal at the host stand with the waitlist and the table map. When a new guest arrives, the guests’ name and cell number are taken along with party size and then they’re given an estimated wait time.  The system texts them that they are on the waitlist and their anticipated wait time. 


Meanwhile, the names on the list are available and employees can see exactly how long they have been waiting.  So, when Mr. Jones comes up and says, “I’ve been waiting 30 minutes” the host can see in the system they’ve only been waiting ten minutes.


Once their table is ready, a host can simply tap the name on the iPad and hit send. From there they receive a text to come to the host stand.  The host then picks up that name on the waitlist and drags it on the screen to the table where they will be assigned.  That way, then when the server picks up the table that they have been assigned, they already know the guest’s name and can address them personally. 


From there, MobileBytes offers the opportunity to continue to build out that customer profile, keeping guest notes and order history.  It’s a terrific way to keep loyal customers coming back!

Want more info? Contact us today 480-603-3020.

January 8, 2015

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Kitchen Display Systems in A Table Service Environment

By Peter Goodwin, Micros.com

Whilst commonly used in the Quick Service Restaurant (QSR) market to improve speed of service and control waste, the Kitchen Display System (KDS) can also improve the quality of service in cafes and restaurants.

Here are some features and benefits of the KDS when implemented in a table service environment.

Features

Configuration

So how does a KDS system fit into and replace a printer based kitchen operation?

Think of each of your kitchen printers being replaced with a KDS (a monitor and either a touchscreen or bump bar).  The KDS will display all the orders that are coming in and sequence them in your preferred way (time, time by course, rush orders etc).

No more docket rack and no more confusion!

Display

When an order is entered into the POS by the wait staff it is displayed on the monitor rather than printed to a docket. The next order is fired and displayed next to the first; and so on.  Depending on the screen and order sizes there can be up to 8 orders on the screen at once and the bump bar or touchscreen can be used to scroll to additional orders.

As items are completed, the chef simply highlights them as done allowing the kitchen to focus on the next.

Updates

Changes to orders with a paper based system mean:

  • Secondary dockets that need to be attached to the original
  • Or, hand written notes on the original dockets

A KDS will simply show a ‘canceled’ sign on the old item and the new item will be inserted in its place. Colours can be used to highlight this in a more dramatic way so there is never any kitchen confusion.

Benefits

Alerts

Alerts are designed so that the kitchen can focus on orders that are reaching their pre-determined service time limit. There are typically two different types of alerts:

  1. Yellow alert– a first level alert to warn the kitchen that the pre-determined service time limit is approaching
  2. Red alert – a second level alert indicating that the pre-determined service time limit has been exceeded and the order needs to be completed as soon as possible

Process integration

In larger kitchens where there are separate prep areas for cold and hot items, a KDS in each area, can ensure the two sections operate seamlessly together. The ‘Cold KDS’ may only display the cold items, while the ‘Hot KDS’ might display all items so the ‘Hot’ chef can see what else is needed to compete the entire order and prompt the food off the pass.

Reports

There are a large number of service level reports available from your KDS that monitor your kitchen staffs KPIs. For example:

  • How many times Yellow or Red alerts were reached?
  • Average time from order to completion

Service level reports offer valuable information that can be used for making informed decisions about your operation.

ROI

Yes, KDS systems are more expensive than a Kitchen Printer to purchase.  However over time how much paper do you consume and at what cost?  Having better controls and a more productive kitchen team with fewer mistakes will quickly see a return on investment that will greatly exceed that of your kitchen printer.