May 22, 2015

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Meet The Team: Steve Appleget

Steve Appleget is celebrating 25 years with Copperstate Restaurant Technologies and so we wanted to give him a special shout-out on our blog this month! Steve, we cannot thank you enough for your tireless service to our team and our customers!

Here’s 5 things about Steve we wanted to share!

What is your favorite part of your job?
Taking hardware apart and putting back together and having it work the it’s suppose to.


What is a typical day for you?
Going to customer’s site and fixing their hardware and sometimes software problems, and/or working on equipment in the office.


Why do you like working with Copperstate Customers?
Generally they are delighted that I was able to fix the problem they were experiencing .


What are your future goals with the company?
Continue to repair hardware and become more familiar  with the new systems that we sell and install.


What is one skill you want to learn to enhance your job?
Become more knowledgeable with MobleBytes POS

April 15, 2015

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EMV Technology: What You Need To Know

EMV TechnologyWith the October rollout of EMV Technology for retailers and merchants much has been publicized about compliance and the shift of liability on to retailers for accepting fraudulent cards instead of the card issuers themselves. The most important thing to note–after October 15 the liability will shift to the merchant if fraud takes place at your establishment. However, two important pieces must be considered–1) you are liable if you do not upgrade your hardware to EMV compatible technology AND 2) you are liable if the fraudster uses a stolen card that has an EMV chip and you process it via the swipe method.

So what does that mean? Well it’s going to take a long time for EMV cards to roll out nationwide from card issuers. In fact, estimates say it could be well into 2018 before 96% of cards are EMV compatible. So from that respect, you have some time to get compatible. And also, remember that small restaurants are usually not hot beds of fraudulent activities by crooks. So though it it possible for someone to use a stolen card at your restaurant, and eventually you will bear the liability, it may not be for thousands of dollars. However, if it happened frequently the dollars could indeed add up, so it is well worth it to spend a few hundred dollars to upgrade your hardware to EMV technology.

American Express is offering merchants $100 gift cards right now to get them motivated to upgrade their systems. More details about that promotion by clicking here.

Need more information on this topic? Give us a call–we are happy to walk you through the ins and outs and answer any questions you might have about EMV technology and how it might affect your small business.

April 7, 2015

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Customer Service Separates Us From the Pack

It warms our hearts and souls when we get positive feedback from our clients. We take customer service incredibly seriously and so when a compliment is paid, we like to share it! Not all POS System companies in Phoenix are created equal.


Front of the House Manager, Sean from Black Bart’s Steakhouse said, “I’d like to thank you and your team at Copperstate for a great product and phenomenal customer service. Having a POS in house has made a lot of things smoother. My serving team has adjusted very well to the new system, even those who were working with hand written tickets for years. It has also made my job easier with tracking sales for both servers and items.”


It was our pleasure to serve you and your team Sean! Looking for this level of happiness? Contact us today to upgrade your current system or learn more about what we offer.

March 25, 2015

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MobileBytes - Restaurant POS

MobileBytes: Waitlist Management and CRM Tool, Fully Integrated POS

MobileBytes is a mobile POS solution that finally addresses many special needs within the restaurant environment.  POS has traditionally only covered operational procedures for POS functionality, but MobileBytes understands the need to add in functions like a fully integrated loyalty program, online ordering and waitlist management with guest notification. 


We have all been to or worked at a restaurant that used a traditional pager system.  Guest would come to the host stand, they would be put on a waitlist and then handed a pager. 


First off, pagers get banged up and aren’t exactly “hygienic,”  plus they require a significant investment up front and aren’t cheap to replace when they’re damaged or stop working. 


More recently, an abundance of apps have flooded the market that can manage a waitlist and then text the guest to their smartphone when a table is ready. These apps have been a welcome advancement, but now imagine a technology that is fully integrated and a part of your POS system. 


With MobileBytes, restaurants have an iPad terminal at the host stand with the waitlist and the table map. When a new guest arrives, the guests’ name and cell number are taken along with party size and then they’re given an estimated wait time.  The system texts them that they are on the waitlist and their anticipated wait time. 


Meanwhile, the names on the list are available and employees can see exactly how long they have been waiting.  So, when Mr. Jones comes up and says, “I’ve been waiting 30 minutes” the host can see in the system they’ve only been waiting ten minutes.


Once their table is ready, a host can simply tap the name on the iPad and hit send. From there they receive a text to come to the host stand.  The host then picks up that name on the waitlist and drags it on the screen to the table where they will be assigned.  That way, then when the server picks up the table that they have been assigned, they already know the guest’s name and can address them personally. 


From there, MobileBytes offers the opportunity to continue to build out that customer profile, keeping guest notes and order history.  It’s a terrific way to keep loyal customers coming back!

Want more info? Contact us today 480-603-3020.

January 13, 2015

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MobileBytes: Your Tablet Based POS System Just Got Better

MobileBytes POS is the newest addition to our suite of restaurant technology products.  MobileBytes answers the call of mobile, cloud-based technology, all at a friendly price-point.

MobileBytes is backed by an incredible development team who have already worked in most features required for everything from fast food to full table service to high-volume bars.  This aggressive company is continually advancing the product and by incorporating the suggestions and requests from the current user base as well as informed industry experts.  As of January 12th, an array of new reporting features were released including:

  • Increased Date Ranges:  Allowing report queries to reach back years into the past for comparative analysis of sales and labor data
  • Filtering:  Getting reports was already easy, but now you can filter by additional criteria including per staff member
  • Exporting:  All reports can now be exported to .PDF and .CSV with the click of a button, making it easier to send data to book keepers, partners, etc…
  • Simplified Drill Down:  You can now easily take reports down to the check detail level through Transaction Detail and Ticket Summary reports.

New features are being added all of the time and we’re so proud to be representing MobileBytes.  For more information, contact sales@wearecopperstate.com.