May 14, 2015

No Comments

New Feature: MICROS Email Receipt System, Now Available

Great news for MICROS customers who have the RES 3700 system. MICROS is now offering an add-on currently for RES 3700 systems only, which allows the system to email a customer’s receipt to them upon check closing. 

This new add on also includes back end features as well, such as being able to BCC email addresses, for archiving of receipts to an email address in case a customer calls back a few days later and needs the email to be resent. This feature also offers numerous website integration’s and 3rd party applications that can parse the email address info into other CRM or marketing system.  

It can also keep its own .csv file of all the email addresses if you wish to manually import these into your marketing software or email campaign.

Want more information on how to add this feature to your business? Contact our sales team today at 480-602-3020.

February 17, 2015

No Comments

The Wagon Wheel: Restaurant Employee Theft Prevention

Are you familiar with all of the ways employees can steal from restaurants and bars?  According to the National Restaurant Association, theft and fraud amount to 4% of industry sales!

One of the most common is through a trick called “The Wagon Wheel.”  How does it work?  A server starts a tab with a sandwich and a coke.  If the customer pays in cash, then the server goes into the POS system and transfers the coke off the check and closes out the tab to just the burger and pockets the cash.

Then, the next time someone orders a coke and the server starts the ticket on that tab, ultimately transferring off the coke to another tab and pocketing the cash once again.

The server is usually using frequently ordered items like soft drinks, especially too because they are servicing their own beverages.

Bartenders can do the same with alcoholic beverages as well since they are the ones preparing their own orders.

How can you protect yourself from this method of theft? Advanced POS systems will have monitors and controls in place to monitor suspicious behaviors and patterns such as low sales of server-controlled items over a period of time.

MICROS, for example, has an alert manager which can send push notifications to your phone when these things are happening.  Or, you can pull the audit and analysis report to see marked areas of concern.  One way to prevent it altogether is if the system will make an item transfer impossible without the authorization of a manager.

Need help with protecting your business against this kind of theft? Contact us today for a quote! (480) 603-3020

December 8, 2014

No Comments

Let Your POS System Pay For Itself

The two major, daily controlled costs in a restaurant environment are Food Cost and Labor Cost.  Getting control of and decreasing both of these things will have a direct impact to your bottom line.

A solid point of sale system, in addition to preventing theft and accounting for your daily sales, should help pay for itself many times over by reducing food and labor costs.  You may be thinking a POS system is too expensive but it can pay for itself many times over.  Here are just two examples:

Establishing your current sales to labor ratio: Get a baseline measurement of where you are today so that you can set goals for improvement.  If your employees are using the system to clock in and out, you’ll be able to see side by side comparisons to the amount of wages paid out in a day compared to the sales, to get a proper sales to labor ratio.  This can help you set goals for improvement, or help you maintain consistent rates.  For a $1M restaurant, going from a 26% labor ratio to a 25% would result in an additional $10K saved over the year.

Keep your staff from draining the clock:  A good system will prevent staff from clocking in too early or clocking out late.  It will require a manager override to keep people’s pay at what you had planned it to be.  For example, you may have a kitchen member making $11/hour, working 30 hours a week.  If they are clocking in 30 minutes late every shift, that adds up to $1430 for the year, for just one employee.  Imagine if your whole staff was doing this.  For 20 employees, that would result in $28,600 over the year.

So paying for a POS system is incredibly simple once you add up what you would save with time and efficiency using it to hold employees accountable. Contact us today for a quote.