May 22, 2015

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Meet The Team: Steve Appleget

Steve Appleget is celebrating 25 years with Copperstate Restaurant Technologies and so we wanted to give him a special shout-out on our blog this month! Steve, we cannot thank you enough for your tireless service to our team and our customers!

Here’s 5 things about Steve we wanted to share!

What is your favorite part of your job?
Taking hardware apart and putting back together and having it work the it’s suppose to.


What is a typical day for you?
Going to customer’s site and fixing their hardware and sometimes software problems, and/or working on equipment in the office.


Why do you like working with Copperstate Customers?
Generally they are delighted that I was able to fix the problem they were experiencing .


What are your future goals with the company?
Continue to repair hardware and become more familiar  with the new systems that we sell and install.


What is one skill you want to learn to enhance your job?
Become more knowledgeable with MobleBytes POS

April 22, 2015

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MyMICROS Troubleshooting Tips

Having trouble logging into MyMICROS? Here’s a step by step guide for work arounds with fixes for common Micros issues.

To download this as a printable document with images, click here!

April 15, 2015

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EMV Technology: What You Need To Know

EMV TechnologyWith the October rollout of EMV Technology for retailers and merchants much has been publicized about compliance and the shift of liability on to retailers for accepting fraudulent cards instead of the card issuers themselves. The most important thing to note–after October 15 the liability will shift to the merchant if fraud takes place at your establishment. However, two important pieces must be considered–1) you are liable if you do not upgrade your hardware to EMV compatible technology AND 2) you are liable if the fraudster uses a stolen card that has an EMV chip and you process it via the swipe method.

So what does that mean? Well it’s going to take a long time for EMV cards to roll out nationwide from card issuers. In fact, estimates say it could be well into 2018 before 96% of cards are EMV compatible. So from that respect, you have some time to get compatible. And also, remember that small restaurants are usually not hot beds of fraudulent activities by crooks. So though it it possible for someone to use a stolen card at your restaurant, and eventually you will bear the liability, it may not be for thousands of dollars. However, if it happened frequently the dollars could indeed add up, so it is well worth it to spend a few hundred dollars to upgrade your hardware to EMV technology.

American Express is offering merchants $100 gift cards right now to get them motivated to upgrade their systems. More details about that promotion by clicking here.

Need more information on this topic? Give us a call–we are happy to walk you through the ins and outs and answer any questions you might have about EMV technology and how it might affect your small business.

April 7, 2015

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Customer Service Separates Us From the Pack

It warms our hearts and souls when we get positive feedback from our clients. We take customer service incredibly seriously and so when a compliment is paid, we like to share it! Not all POS System companies in Phoenix are created equal.


Front of the House Manager, Sean from Black Bart’s Steakhouse said, “I’d like to thank you and your team at Copperstate for a great product and phenomenal customer service. Having a POS in house has made a lot of things smoother. My serving team has adjusted very well to the new system, even those who were working with hand written tickets for years. It has also made my job easier with tracking sales for both servers and items.”


It was our pleasure to serve you and your team Sean! Looking for this level of happiness? Contact us today to upgrade your current system or learn more about what we offer.

March 31, 2015

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Copperstate Restaurant POS Systems

From the Field: Happy Copperstate Customers Abound!

We love sharing the good news–especially when it’s a customer who is raving about Copperstate! Here’s a quick Q & A we did with very satisfied client Paul Hills, GM of the Holiday Inn and Suites Scottsdale Airpark North. Thanks Paul!

 

Has Copperstate ever done anything that was above and beyond for you?  If so, can you share a few words on what it was?
Yes, we communicated the urgency for a Micros POS at our property with and interface to our Opera PMS.  Copperstate was able to work within the expedited time table we needed to open our restaurant. 

 

How much do you rely on Copperstate for the success of your business?
This was the first Micros install for all managers involved on this property.  It was overwhelming to begin, but Copperstate was able to offer suggestions and recommendations in areas where we had little experience.  In many cases, these suggestions and recommendations are the very reason for our current success.

 

Are you glad that Copperstate is your POS provider?  Why or why not?
We are excited with our Copperstate partnership because of the support we have received with regards to installation, interface integration, and technical support for day to day questions that arise during operations.

March 25, 2015

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MobileBytes - Restaurant POS

MobileBytes: Waitlist Management and CRM Tool, Fully Integrated POS

MobileBytes is a mobile POS solution that finally addresses many special needs within the restaurant environment.  POS has traditionally only covered operational procedures for POS functionality, but MobileBytes understands the need to add in functions like a fully integrated loyalty program, online ordering and waitlist management with guest notification. 


We have all been to or worked at a restaurant that used a traditional pager system.  Guest would come to the host stand, they would be put on a waitlist and then handed a pager. 


First off, pagers get banged up and aren’t exactly “hygienic,”  plus they require a significant investment up front and aren’t cheap to replace when they’re damaged or stop working. 


More recently, an abundance of apps have flooded the market that can manage a waitlist and then text the guest to their smartphone when a table is ready. These apps have been a welcome advancement, but now imagine a technology that is fully integrated and a part of your POS system. 


With MobileBytes, restaurants have an iPad terminal at the host stand with the waitlist and the table map. When a new guest arrives, the guests’ name and cell number are taken along with party size and then they’re given an estimated wait time.  The system texts them that they are on the waitlist and their anticipated wait time. 


Meanwhile, the names on the list are available and employees can see exactly how long they have been waiting.  So, when Mr. Jones comes up and says, “I’ve been waiting 30 minutes” the host can see in the system they’ve only been waiting ten minutes.


Once their table is ready, a host can simply tap the name on the iPad and hit send. From there they receive a text to come to the host stand.  The host then picks up that name on the waitlist and drags it on the screen to the table where they will be assigned.  That way, then when the server picks up the table that they have been assigned, they already know the guest’s name and can address them personally. 


From there, MobileBytes offers the opportunity to continue to build out that customer profile, keeping guest notes and order history.  It’s a terrific way to keep loyal customers coming back!

Want more info? Contact us today 480-603-3020.

February 17, 2015

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The Wagon Wheel: Restaurant Employee Theft Prevention

Are you familiar with all of the ways employees can steal from restaurants and bars?  According to the National Restaurant Association, theft and fraud amount to 4% of industry sales!

One of the most common is through a trick called “The Wagon Wheel.”  How does it work?  A server starts a tab with a sandwich and a coke.  If the customer pays in cash, then the server goes into the POS system and transfers the coke off the check and closes out the tab to just the burger and pockets the cash.

Then, the next time someone orders a coke and the server starts the ticket on that tab, ultimately transferring off the coke to another tab and pocketing the cash once again.

The server is usually using frequently ordered items like soft drinks, especially too because they are servicing their own beverages.

Bartenders can do the same with alcoholic beverages as well since they are the ones preparing their own orders.

How can you protect yourself from this method of theft? Advanced POS systems will have monitors and controls in place to monitor suspicious behaviors and patterns such as low sales of server-controlled items over a period of time.

MICROS, for example, has an alert manager which can send push notifications to your phone when these things are happening.  Or, you can pull the audit and analysis report to see marked areas of concern.  One way to prevent it altogether is if the system will make an item transfer impossible without the authorization of a manager.

Need help with protecting your business against this kind of theft? Contact us today for a quote! (480) 603-3020