Are you familiar with all of the ways employees can steal from restaurants and bars? According to the National Restaurant Association, theft and fraud amount to 4% of industry sales!
One of the most common is through a trick called “The Wagon Wheel.” How does it work? A server starts a tab with a sandwich and a coke. If the customer pays in cash, then the server goes into the POS system and transfers the coke off the check and closes out the tab to just the burger and pockets the cash.
Then, the next time someone orders a coke and the server starts the ticket on that tab, ultimately transferring off the coke to another tab and pocketing the cash once again.
The server is usually using frequently ordered items like soft drinks, especially too because they are servicing their own beverages.
Bartenders can do the same with alcoholic beverages as well since they are the ones preparing their own orders.
How can you protect yourself from this method of theft? Advanced POS systems will have monitors and controls in place to monitor suspicious behaviors and patterns such as low sales of server-controlled items over a period of time.
MICROS, for example, has an alert manager which can send push notifications to your phone when these things are happening. Or, you can pull the audit and analysis report to see marked areas of concern. One way to prevent it altogether is if the system will make an item transfer impossible without the authorization of a manager.
Need help with protecting your business against this kind of theft? Contact us today for a quote! (480) 603-3020